Help centre

Frequently asked questions

Quick answers about orders, shipping, returns, products and your account.

Orders & payment

This is a test store: bank transfer, check and cash on delivery are enabled in test mode only. No real payments are taken.

Contact us within 2 hours of ordering.

Yes — tax is calculated at checkout from your shipping address.

Shipping

From $5.99; free in the US over $75.

Local pickup is available at our San Francisco studio.

Returns & warranty

Two years on all products, three on Pro versions.

Products

We use recycled and organic materials wherever possible.

Account

No — guest checkout is enabled.

Use “Lost your password?” on the My Account page.

Still stuck?

Our support team replies within one business day.